Like any floor or wall covering, our wood floors and wall paneling will show signs of wear over time depending on the degree of use. By observing a few precautions and setting up a regular cleaning routine and maintenance program, you can expect years of beauty from your Surface reclaimed hardwood floor and wall paneling. The following are examples of the reasonable and necessary maintenance you are expected to perform. They are not intended to be an exclusive list:
1. Sweep, vacuum or dust regularly since built-up grit can damage the surface of the wood. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. Do not use a vacuum with a beater bar head.
2. Remove spills promptly using a soft cloth and cleaning products recommended by Surface.
3. Never wet-mop/dust, damp-mop/dust, or clean your floor or wall paneling with
water or products not explicitly recommended in this care and maintenance guide. This can severely damage the flooring or wall paneling, and damage resulting from these actions may not be covered under warranty. Do not use hardwood floor cleaning machines or steam cleaners. See warranty exclusions under Improper Maintenance.
4. Surface recommends Rubio Monocoat Soap for all surfaces finished with Rubio Monocoat Oil. Always vacuum or dry mop floors or wall paneling prior to using Rubio Monocoat Soap. Other specialized products for cleaning surfaces finished with Rubio Monocoat Oil are Rubio Monocoat Limespot Remover and Rubio Monocoat Grease Remover. Do not allow excess cleaner to remain on the floor’s surface as this may permanently damage the wood fiber. For unfinished surfaces, Surface recommends vacuuming or dry mopping/dusting only.
5. Important: Do not use oil soaps, liquid or paste wax products, or other household cleaners that contain citrus oils, lemon oil, tung oil, silicon, or ammonia since these warranties do not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your
floor or wall paneling and may also affect its re-coat ability.
6. Do not use 2-in-1 cleaners with polish that may contain acrylics or urethane polish to restore gloss — damage resulting from the use of these products may not
be covered under warranty and may produce unsatisfactory results when not applied properly.
7. Keep pets’ nails trimmed and paws clean and free of dirt, gravel, grease, oil, and stains.
8. Place protective felt pads beneath furniture legs and feet to reduce scratches and dents. Replace pads as needed.
9. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.
10. Make certain furniture casters are clean and operate properly (a minimum 1″-wide vinyl surface where it comes in contact with wood is recommended). Clean wheels periodically to remove dirt and debris.
11. Remove shoes with spiked or damaged heels before walking on floor.
12. Exposure to the sun and its UV rays accelerates the oxidation and aging of wood. This can cause the wood stain and/or wood to fade and/or to change color. We recommend that you rearrange rugs and furniture periodically so the floor ages evenly. Some species are more susceptible to color change during the aging process. These warranties do not cover damage from the sun and its UV rays.
13. Use area rugs in high-traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.
14. Maintain the proper relative humidity in your home or business between 35% – 55%.